FAQ

Is a real, pot-grown tree for me?

The trees are living and can be a little quirky. If you want a perfect, symmetrical tree, this might not be for you.

I am going away during the Christmas period. Does this matter?

Yes. The tree must be watered daily. If you're away and can't arrange someone to water it, we suggest not renting this year.

Where can I place my tree?

Avoid placing it near a heat source. This can cause the tree to think it's spring and produce new shoots, which whilst it looks pretty does risk damaging the tree when it returns to cold conditions.

Why are the trees Norway Spruce and not Nordmann Fir?

Nordmann Fir doesn’t grow well in pots over 4ft–5ft due to its large root ball. Norway Spruce is more sustainable and suitable for long-term pot growth. Plus, it smells beautifully piney! We will continue to experiment with all species.

I like to put my tree up on the 1st of December, can I order a tree?

Our trees can only spend about 3.5 weeks indoors to stay healthy. This might not work for everyone, but it helps ensure they survive for years to come.

I can't return the tree in January. What should I do?

If you know you can't return it, we advise not renting. Emergency returns are not offered, and we charge £100 to replace the tree.

What if I need to cancel my order?

Cancel 48 hours before 00:01 on your delivery day for a full refund minus admin costs. Within 48 hours, we’ll retain 75% of the cost.

I don't have a car, does this mean I can't rent a tree?

Not necessarily! Some customers have used public transport, pedal bikes, or hired a car by the hour.

Do you rent to businesses?

Yes! We deliver to your loading bay. You are responsible for moving the tree to/from your office floor. If you're closed over Christmas, we’ll arrange a pre Christmas collection from the delivery point.

Our family loved the tree and we would like the same one next year. Is that possible?

Yes! Let us know on collection and we’ll mark it for return to you (conditions permitting). Trees over 7ft may not be suitable for return due to size limitations.

How does it work if I want to rent the same tree next year?

Tell us at collection and we’ll hold onto your deposit to secure the tree for next year. If you want your deposit back, the tree goes back into general stock.

I am a rollover customer but don't want my tree this year. Can I have it next year?

Yes, but we can't guarantee the same tree as it will go back into the rental pool.

I am a rollover customer. Will the cost increase each year?

Likely, yes. As the tree grows, it may move into the next size range, and the price will adjust accordingly.

How would I lose my security bond?

You may lose the bond if the tree is:

- Not returned

- Unavailable for collection

- Not watered and in poor condition

- Damaged or cut

- Returned with a broken or missing saucer (£3 charge)

When do I get my security bond back?

After the tree and saucer are returned to the farm, in good condition, we will then process your refund.

What size is the pot?

Usually 30 litres. The top diameter is 41cm, and the height is 36cm. The pot narrows toward the bottom.

Do you provide a saucer?

Yes! Please return it. A cracked or missing saucer will incur a £5 replacement charge.

Why the netting around the tree?

This does make transporting easier, but take a look at our “Streeve” – a sleeve for a tree. Available for sale.